All orders can be placed via our website. Quotes can be requested in writing via email to rebecca@ralphscatering.com.au.
Our friendly customer service team is also more than happy to answer any of your questions or give recommendations over the phone.

Order for Monday, cut off is 2pm Thursday.
Order for Tuesday, cut off is 2pm Friday.
Order for Wednesday, cut off is 2pm Monday.
Order for Thursday, cut off is 2pm Tuesday.
Order for Friday, cut off is 2pm Wednesday
Weekend orders, 5 business days’ notice

Yes, day before orders is accepted from our ‘Last Minute’ category ONLY.
Cut off time is 3pm.  Delivery will incur a $25 last minute order fee.
Pick-up is free of charge from one of our locations – Ralph’s Café at the Arena OR Ralph’s Café on the Boardwalk.

Monday to Friday: 6am to 5.30pm
Saturday and Sunday: Subject to availability
All deliveries will have a half hour window BEFORE selected delivery time.

Yes, we do. The minimum spend for weekends are as follows:
·        Saturday minimum spend per delivery: $500 ex GST
·        Sunday minimum spend per delivery: $1,000 ex GST

Saturday will incur a 10% surcharge

Sunday will incur a 20% surcharge

Yes, all orders over $100 is free delivery.
Orders under $100 incur a $25 delivery fee

Yes

Yes, complimentary disposable paper plates, paper cups, cutlery and serviettes will be provided accordingly.

Our office hours are Monday to Friday, 8am to 5.30pm.
Our online store is open 24 hours a day, 7 days a week. Orders can be placed anytime.

If you are contacting us before or after this time, feel free to email rebecca@ralphscatering.com.au where we monitor our messages regularly and will be in touch as soon as possible.

Yes, we cater for all dietary requirements. When placing your order, please note the dietary needs are on the right-hand side of each product. You are able to select from the drop down.

Should you have a more specific dietary requirement, please email rebecca@ralphscatering.com.au.
*All dietary and allergy items are packaged separately and labelled accordingly*

For any order amendments, please send your changes in writing to rebecca@ralphscatering.com.au quoting the order number.
Please ensure all amendment enquiries are made prior to the order cut off time.

Ralph’s Catering proudly holds a Gold Licence Caterer’s Accreditation.
This is overseen by the Gold License Accreditation Council and provided to caterers who adhere to the highest standards of food safety and industry best practice.
If you require a copy of our certificate for your event, please let us know and we can provide this.

Confirmed invoices will be sent 48hrs prior to the event, a payment link will be attached should you prefer to pay directly online with a CC.
Unibuy payments are accepted (please attach the confirmed invoice to the PO).
EFT payments are accepted (details are on the invoice).

Should you need to cancel your order, the following conditions apply:

• Cancellations require 48hrs notice
  
• Cancellations made within 48 hours will not be refunded.

Despite this, we will always do our best to minimise any cost, so please contact us asap!