FAQ's - Ralph's Catering

FAQ’s

How can I place an order?

All orders can be placed via our website. Quotes can be requested in writing via email to rebecca@ralphscatering.com.au.
Our friendly customer service team is also more than happy to answer any of your questions or give recommendations over the phone.

When is the cut off time?

Order for Monday, cut off is 5pm Thursday.
Order for Tuesday, cut off is 5pm Friday.
Order for Wednesday, cut off is 5pm Monday.
Order for Thursday, cut off is 5pm Tuesday.
Order for Friday, cut off is 5pm Wednesday
Weekend orders, 4 business days’ notice

Do you accept day before orders?

Yes, day before orders is accepted from our ‘Last Minute’ category ONLY.
Cut off time is 3pm. Delivery will incur a $25 last minute order fee.
Pick-up is free of charge from one of our locations – Ralph’s Café at the Arena OR Ralph’s Café on the Boardwalk.

What are the delivery times?

Monday to Friday: 6am to 5.30pm
Saturday and Sunday: Subject to availability
All deliveries will have a half hour window BEFORE selected delivery time.

Do you deliver on Weekends?

Yes, we do. The minimum orders for weekends are as follows:
· Saturday minimum order per delivery: $500
· Sunday minimum order per delivery: $1,000

Do you include free delivery?

Yes, all orders over $100 is free delivery.
Orders under $100 incur a $25 delivery fee

Do you allow pick-ups?

Yes

Do you provide disposable utensils?

Yes, complimentary disposable paper plates, paper cups, cutlery and serviettes will be provided accordingly.

What are your office hours?

Our office hours are Monday to Friday, 8am to 5.30pm.
Our online store is open 24 hours a day, 7 days a week. Orders can be placed anytime.

If you are contacting us before or after this time, feel free to email rebecca@ralphscatering.com.au where we monitor our messages regularly and will be in touch as soon as possible.

Do you cater for all dietary requirements?

Yes, we cater for all dietary requirements. When placing your order, please note the dietary needs are on the right-hand side of each product. You are able to select from the drop down.

Should you have a more specific dietary requirement, please email rebecca@ralphscatering.com.au.
*All dietary and allergy items are packaged separately and labelled accordingly*

How do I make amendments to my order?

For any order amendments, please send your changes in writing to rebecca@ralphscatering.com.au quoting the order number.
Please ensure all amendment enquiries are made prior to the order cut off time.

Does Ralph’s Catering hold a Gold License Caterer's Accreditation?

Ralph’s Catering proudly holds a Gold Licence Caterer’s Accreditation.
This is overseen by the Gold License Accreditation Council and provided to caterers who adhere to the highest standards of food safety and industry best practice.
If you require a copy of our certificate for your event, please let us know and we can provide this.

What methods of payment do you accept?

Confirmed invoices will be sent 48hrs prior to the event, a payment link will be attached should you prefer to pay directly online with a CC.
Unibuy payments are accepted (please attach the confirmed invoice to the PO).
EFT payments are accepted (details are on the invoice).

Cancellation Policy

Should you need to cancel your order, the following conditions apply:

Cancellations require 48hrs notice
Cancellations made within 48 hours will not be refunded.

Despite this, we will always do our best to minimise any cost, so please contact us asap!

What our clients say

“I have had the opportunity to taste Ralph’s catering food many times at various events. It has always been of the best quality and fresh. I highly recommend their catering for all types of events.”
Priya Songappan

“Recently used Ralph’s for an evening event at my office. Delicious selection of food, personally delivered and set up. Really a 5 star service. Highly recommend”
Ian Hedley

“Ralph’s catering have now done 2 corporate events and one fundraiser for me, ranging between 50 to 150 people. Efficient, delicious and great value. Wouldn’t use anyone else. Thanks guys.”
Andrew Capron

“Ralph’s Catering is our go to catering for all events! They are consistently good, excellent service and quality food! I highly recommend Ralph’s catering for your events.”
Helen Ly

“I can't recommend Ralph's enough, super reliable and the food is DELICIOUS with so many options. Rebecca is also fantastic to deal with, so helpful with any queries. 10/10 for Ralphs, our go-to catering place.”
Aileen O' Flaherty

“Ralph's Catering was wonderful to deal with. Shout out to Rebecca for her assistance with helping me get the right ratio numbers for my event. Highly recommend!”
Jessica Pereira

“I had the pleasure of arranging catering for our Toastmasters course at our workplace. Ralph's was the perfect choice. The range of food for all dietary requirements, quality of food, the ease of ordering, their timely delivery everything is spot on and at a reasonable price.”
Priya K

“Ralph's Catering is a crowd pleaser, it's great value for money. Most notable would be how reliable and accomodating the team at Ralph's are, they're very dependable and always deliver on time with no errors. I have ordered from Ralph's many times and will continue to do so!”
Rhi Louis

“I have been using Ralph's Catering services for the past few months and they are amazing! Not only is the food so tasty & fresh (because it definitely is), they are very responsive to any special dietary requirements, and they always deliver early with plates ready to serve. Highly recommend.”
Ranya Akacha

“Ralph’s is an institution!!! The whole family have been feeding and fuelling staff and students for decades with genuine Italian flare and warmth (and excellent coffee!)”
Kathy Rushton

“This is a great business to deal with run by people who are passionate about food and drink. Everything is fresh and tasty with great variety. Highly reccomended!”
Michael Boyer

“We prefer ordering from Ralph’s as we find Ralph’s food to be always clean, fresh and professionally presented which aligns to our business needs. Ralph’s staff are also well acquainted with our university system and building locations, which makes it easier for us to do catering from Ralph’s. Ralph’s has been great, keep up the good work team!”
Arjumand Khan

“As always Ralphs are a pleasure to work with. Food is always fresh, tasty and importantly... arrives on time. Ralphs are that perfect balance of professional, yet so friendly you feel like one of the family. THANKS 🙂”
Dave Mc Manamon

“Absolutely outstanding catering as always from the team at Ralph’s. Particularly in these warmer months the fruit salads are always a hit with our team. Thanks Dan and the team for always providing exceptional fresh catering”
Joshua Flamminio

“We regularly use Ralph’s catering services for our corporate events. The service is fantastic and the team do a great job. The food selection and diversity is fantastic and they cater for all dietary needs and requirements.”
Daniel Bertuccio

“Always consistently good, great service, fresh food and on time delivery”
Gloria Rodgers

“We have had the pleasure of ordering food and coffee from Ralph's Catering for several School events, and the experience has been nothing short of exceptional. Rebecca and James, the sibling duo, ensured that the service was always on time and of the highest quality. Their clear communication made the entire process, from placing the order to delivery and payment, incredibly smooth and pleasant. Thanks heaps Rebecca and James!”
Sue Tennekon

“The food and coffee were consistently top-notch, delighting everyone at our events and requesting for more coffee! 😃 We highly recommend Ralph's Catering to anyone looking for the best quality coffee and food. We will definitely be ordering from them again for future events 🙂”
Luca