All orders can be placed via our website. Quotes can be requested in writing via email to rebecca@ralphscatering.com.au.
Our friendly customer service team is also more than happy to answer any of your questions or give recommendations over the phone.
FAQ’s
How can I place an order?
When is the cut off time?
Order for Monday, cut off is 5pm Thursday.
Order for Tuesday, cut off is 5pm Friday.
Order for Wednesday, cut off is 5pm Monday.
Order for Thursday, cut off is 5pm Tuesday.
Order for Friday, cut off is 5pm Wednesday
Weekend orders, 4 business days’ notice
Do you accept day before orders?
Yes, day before orders is accepted from our ‘Last Minute’ category ONLY.
Cut off time is 3pm. Delivery will incur a $25 last minute order fee.
Pick-up is free of charge from one of our locations – Ralph’s Café at the Arena OR Ralph’s Café on the Boardwalk.
What are the delivery times?
Monday to Friday: 6am to 5.30pm
Saturday and Sunday: Subject to availability
All deliveries will have a half hour window BEFORE selected delivery time.
Do you deliver on Weekends?
Yes, we do. The minimum orders for weekends are as follows:
· Saturday minimum order per delivery: $500
· Sunday minimum order per delivery: $1,000
Do you include free delivery?
Yes, all orders over $100 is free delivery.
Orders under $100 incur a $25 delivery fee
Do you provide disposable utensils?
Yes, complimentary disposable paper plates, paper cups, cutlery and serviettes will be provided accordingly.
What are your office hours?
Our office hours are Monday to Friday, 8am to 5.30pm.
Our online store is open 24 hours a day, 7 days a week. Orders can be placed anytime.
If you are contacting us before or after this time, feel free to email rebecca@ralphscatering.com.au where we monitor our messages regularly and will be in touch as soon as possible.
Do you cater for all dietary requirements?
Yes, we cater for all dietary requirements. When placing your order, please note the dietary needs are on the right-hand side of each product. You are able to select from the drop down.
Should you have a more specific dietary requirement, please email rebecca@ralphscatering.com.au.
*All dietary and allergy items are packaged separately and labelled accordingly*
How do I make amendments to my order?
For any order amendments, please send your changes in writing to rebecca@ralphscatering.com.au quoting the order number.
Please ensure all amendment enquiries are made prior to the order cut off time.
Does Ralph’s Catering hold a Gold License Caterer's Accreditation?
Ralph’s Catering proudly holds a Gold Licence Caterer’s Accreditation.
This is overseen by the Gold License Accreditation Council and provided to caterers who adhere to the highest standards of food safety and industry best practice.
If you require a copy of our certificate for your event, please let us know and we can provide this.
What methods of payment do you accept?
Confirmed invoices will be sent 48hrs prior to the event, a payment link will be attached should you prefer to pay directly online with a CC.
Unibuy payments are accepted (please attach the confirmed invoice to the PO).
EFT payments are accepted (details are on the invoice).
Cancellation Policy
Should you need to cancel your order, the following conditions apply:
- Cancellations require 48hrs notice
- Cancellations made within 48 hours will not be refunded.
Despite this, we will always do our best to minimise any cost, so please contact us asap!